Advisory services/How we work
How we work, from the first conversation to every renewal.
We start by learning your business, not by pitching products. Our advisory services come at no cost to you, because our technology partners compensate us, and the same team stays with you long after implementation.
The ETS Client Experience
Six steps and one team, from the first conversation through every renewal.
1ConsultX
Discover
- Learn your core business and applications
- Explore technology pain points
- Analyze your current setup and expenses
2TechX
Design
- Written technology assessment
- Custom technology architecture
- Competitive solutions from vetted partners
3FinX
Negotiate
- Vendor pricing and ROI modeling
- Contract and key addendum negotiation
4ProjectX
Implement
- Project management
- Procurement coordination
- Installation and migrations
5VendorX
Manage
- Vendor relationships
- Vendor quality accountability
- Alternative vendor evaluation
6CamX
Support
- Trouble ticket monitoring and escalation
- Contract renewals
- Quarterly business reviews
The cycle repeats: every review and renewal feeds the next discovery.
How ETS Gets Paid
Our advisory services come at no cost to you. We’re compensated by our technology partners, which means you get impartial guidance without budget impact.
That only works if the advice stays independent. We’re not locked into any single vendor. We work with a close circle of preferred partners and a deep bench of vetted providers, and we recommend whatever solves your problem. No hidden agendas, and no steering you toward whoever pays us the most.
When a provider falls short, we hold them accountable and evaluate alternatives with you.
Complimentary assessment
No cost
A working session to learn your business and review your technology and spend.
Advisory services
No cost to you
Evaluation, selection, negotiation, and support. Our technology partners compensate ETS.
CxO Conversations
Paid service
A confidential sounding board with a former CIO, independent of our partnerships.
What You Can Count On After Implementation
We don’t disappear after go-live. The same team stays engaged.
Quarterly business reviews
Regular reviews of performance, spend, and what’s next.
Renewal support
We track renewal dates and negotiate before contracts roll over.
Ticket escalation
We monitor trouble tickets and escalate with providers on your behalf.
24/7 support desk
A 24/7 client support desk with a 4-hour response SLA.
Frequently Asked Questions
Is the assessment really free?
Yes. The complimentary assessment is a working session to learn your business, surface pain points, and review your current technology and spend. No pitch and no obligation.
If partners pay ETS, how is your advice impartial?
We work with a close circle of preferred partners and a deep bench of vetted providers, so no single partner can steer our recommendations. Our partners trust us because we bring them opportunities where their solutions genuinely fit. Our clients trust us because we never let those relationships influence our advice.
Do we have to switch providers?
Not necessarily. Sometimes the best answer is renegotiating with a provider you already have. We recommend what fits your business.
Who will we work with?
Senior advisors who have held CIO, CTO, and CISO roles, not junior consultants learning on your project. The same team stays with you from the first conversation through every renewal.
What happens after the assessment?
If there’s a fit, we document our findings in a written technology assessment, design the architecture, and bring you competitive options from vetted partners, with pricing and ROI modeled before you decide.
How are Advisory Services different from CxO Conversations?
Advisory Services help you evaluate, select, and implement technology, at no cost to you. CxO Conversations are a paid, confidential sounding board with a former CIO, independent of our technology partnerships.
Start With a Complimentary Assessment
A working session to learn your business, surface pain points, and review your current technology and spend. No pitch. No obligation.
- Tell us what you’re running
- We review your technology and spend
- We show you where to start
Prefer to talk? Call (770) 425-9898
Request Your Assessment
Tell us a little about your organization and we’ll follow up to schedule a time.