Solutions/Customer Experience
Practical AI that moves past the pilot.
Every vendor is selling AI. We help you find the practical applications that pay back now, choose the right technology, and roll it out so your teams adopt it.
Why AI Projects Stall
AI projects stall when organizations underestimate what it takes to implement them well.
We help you build the foundation and manage implementation through to business value.
Data readiness
AI is only as good as its data. Most organizations need cleanup and governance first.
Process integration
A model that doesn’t fit existing workflows creates more work, not less.
Change management
Teams that see AI as a tool for the tedious parts of their jobs become advocates.
Ongoing management
Models drift over time and need monitoring and tuning to stay accurate.
Where AI Delivers Today
Practical applications in areas you already manage.
Customer service automation
Conversational AI handles 40 to 60% of routine inquiries: scheduling, order status, account updates, and FAQs.
Document processing
AI extracts data from invoices, contracts, and forms with 95%+ accuracy, turning hours of data entry into minutes.
Quality assurance
AI evaluates every customer interaction instead of the 2 to 3% a manual QA team can sample.
Predictive operations
Spot patterns humans miss: equipment failures before they happen, demand shifts, and customers at risk of leaving.
Knowledge management
Employees ask questions in plain language and get answers from your policies, procedures, and history.
Use cases and vendor selection
We find where AI delivers the clearest value with the least complexity, then help you choose the right technology.
Who Practical AI Is For
Organizations with high-volume, repetitive work, and often a pilot that never made it into daily use. We start where AI pays back fastest and build from there.
- Busy service teamsRoutine questions that pull agents away from complex ones.
- Document-heavy back officesInvoices, contracts, and forms keyed in by hand.
- Stalled pilotsProofs of concept that worked in a demo but never reached daily use.
- Growing teamsNew employees who need fast answers from policies and procedures.
Results From Practical AI
30%
Cost reduction in targeted processes
80%
Faster processing for document-heavy workflows
60%
Faster time to competency for new employees
Our Approach
Quick wins first, then larger initiatives.
1
Assess
We find where AI delivers the clearest value with the least implementation complexity.
2
Select
We help you choose the right technology for each use case, with no vendor agenda.
3
Implement
We manage implementation, integration, and the change management that makes adoption stick.
4
Measure
We set success metrics before each project starts and track them after launch.
Frequently Asked Questions
Where should we start with AI?
Usually with high-volume, repetitive work: customer inquiries, document processing, or quality assurance. We prioritize quick wins that build momentum and help fund larger initiatives.
Is our data ready for AI?
Often not yet, and that’s normal. We assess data readiness early and plan any cleanup, integration, or governance work before it becomes a blocker.
How do you keep AI on brand and secure?
We evaluate platforms for data governance, security, and brand controls, and design clear human handoffs for anything sensitive.
Will AI replace our people?
We design AI to take on the tedious parts of the job. In customer service, that frees agents to handle the conversations that need a person.
What does it cost to work with ETS?
Our advisory work, including the AI opportunity assessment, comes at no cost to you. We’re compensated by the technology partners we work with, so you get impartial guidance without budget impact. When a recommendation includes a provider’s service, you see its pricing and ROI before you decide. See how we work.
How do you measure whether AI is working?
Every project has defined success metrics before it starts, such as resolution time, processing time, or cost per transaction, and we track them after launch.
Start With a Complimentary Assessment
A working session to identify where AI can pay back fastest in your operations, with no obligation.
- Tell us where the work piles up
- We assess AI opportunities
- We show you where to start
Prefer to talk? Call (770) 425-9898
Request Your Assessment
Tell us a little about your organization and we’ll follow up to schedule a time.