Solutions/Industries
Home services technology that keeps up with every new brand.
Home services platforms grow brand by brand, and each one arrives with its own phones, carriers, software, and devices. We help you consolidate what you pay for, keep each brand’s local identity, and give every location the same reliable standard.
What Makes Home Services Different
Growth by acquisition is good for the business and hard on the technology behind it.
Every acquisition adds a stack
New brands keep their own phone systems, carriers, and software, and the overlap grows with each deal.
The phone is the front door
Customers call the local brand they know, so a missed call can mean a missed job.
Technicians run on mobile devices
Phones and tablets in the field need to be provisioned, secured, and tracked.
Contracts nobody can see
Carrier and software contracts renew on different dates across brands, often without review.
Where We Help Home Services Companies
The same ten solutions, applied to the way your organization works.
- Cost and consolidationCarrier AggregationBring every brand’s internet and voice under one agreement, with one invoice structure.
- Cost and consolidationTech Stack ReductionCut the duplicate platforms each acquisition brings, timed around renewal dates.
- Customer experienceOmnichannel CXCalls, texts, and chat on one platform, while each brand keeps its numbers and voice.
- Customer experienceContact Center ModernizationAI and smart routing for booking and status calls, so busy seasons don’t mean long holds.
- Cost and consolidationMDM & TEMProvision, secure, and track every technician’s device, and see spend by brand.
- Security and infrastructureCybersecurityBring newly acquired brands up to one security standard quickly.
Results From a Home Services Client
Home services
$1.2M
Saved annually
A multi-location home services company consolidated 40+ carrier contracts into one agreement.
Frequently Asked Questions
Can each brand keep its own phone numbers and voice?
Yes. Each brand keeps its own phone numbers, IVR prompts, and messaging tone on a shared platform, with unified reporting behind it.
What happens when we acquire a new brand?
We inventory its platforms, carriers, and contracts, time changes around renewal dates, and bring it onto your shared standards and security program.
Do we have to change carriers at every location?
No. Aggregation works across multiple underlying carriers. We keep what’s working, replace what isn’t, and bring it all under one agreement and one point of accountability.
What does it cost to work with ETS?
Our advisory work, including the assessment, comes at no cost to you. We’re compensated by the technology partners we work with, so you get impartial guidance without budget impact. When a recommendation includes a provider’s service, you see its pricing and ROI before you decide. See how we work and how we’re paid.
What do you need from us to start?
One recent month of internet and phone bills is enough to begin a carrier review. For a broader assessment, a list of the platforms and contracts you know about helps.
Do you work with private equity portfolio companies?
Yes. Post-acquisition integration and platform consolidation for portfolio companies is a core part of our work, from the first inventory through each brand joining the shared standard.
Start With a Complimentary Assessment
A working session to review carriers, platforms, and devices across your brands. No pitch. No obligation.
- Tell us about your brands
- We review carriers and platforms
- We show you where to consolidate
Prefer to talk? Call (770) 425-9898
Request Your Assessment
Tell us a little about your organization and we’ll follow up to schedule a time.