Solutions/Industries
Hospitality technology for every property and every guest.
Guests expect fast answers by phone, text, or chat, reliable Wi-Fi, and a safe stay at every property. We help hospitality groups and vacation rental operators modernize reservations and guest communication, standardize property networks and security, and manage it all under fewer contracts.
What Makes Hospitality Different
Every property has to deliver the same guest experience, whatever technology it started with.
Reservation lines under pressure
Calls spike with the season, and guests hang up before anyone answers.
Guests on every channel
Guests text, chat, and message on WhatsApp, and expect their history to follow them.
Every property built its own way
Different networks, phone systems, and vendors at each property.
Security and payment data
Cameras, door access, and payment systems to protect at every property.
Where We Help Hospitality Groups
The same ten solutions, applied to the way your organization works.
- Customer experienceContact Center ModernizationHandle reservation and guest calls with AI for routine requests and smart routing for the rest.
- Customer experienceOmnichannel CXPhone, text, chat, WhatsApp, and email in one guest history, for every property.
- Security and infrastructureInfrastructureBusiness-grade Wi-Fi and one network standard at every property.
- Security and infrastructurePhysical SecurityCameras and access control for every property on one platform.
- Cost and consolidationCarrier AggregationOne agreement for internet and voice across properties, with backup connectivity.
- Security and infrastructureCybersecurityProtect guest and payment data with consistent policies and 24/7 monitoring.
From a Hospitality Client
Hospitality
“You’re not just getting someone who wants to pull you over the finish line. They stay with you and run that race with you.”
“We never felt like we were just left to figure it out. We felt very supported through the whole process.”
Hospitality & Vacation Rental Operator
What we delivered
Replaced a broken phone and call center system with a seamless transition and comprehensive support, reducing operational burden and improving reservation handling.
Frequently Asked Questions
Can AI handle reservation changes?
Conversational AI can take routine requests like scheduling changes and common questions, then hand anything complex to your team with the full conversation history.
Can each property keep its own phone number?
Yes. Property and brand numbers, IVR prompts, and scripts can stay in place while the platform behind them is shared, with reporting across every property.
Do you work with vacation rental operators?
Yes. One of our client stories is a hospitality and vacation rental operator that replaced a broken phone and call center system with our help.
Can you support properties in different states?
Yes. We compare carrier options at each address nationwide and design one standard across every property.
Which channels can guests use?
Voice, SMS, chat, email, WhatsApp, and social, handled from one agent workspace with the full conversation history, so a guest never has to repeat themselves.
What does it cost to work with ETS?
Our advisory work, including the assessment, comes at no cost to you. We’re compensated by the technology partners we work with, so you get impartial guidance without budget impact. When a recommendation includes a provider’s service, you see its pricing and ROI before you decide. See how we work and how we’re paid.
Start With a Complimentary Assessment
A working session to review reservations, guest communication, and property technology. No pitch. No obligation.
- Tell us about your properties
- We review phones, networks, and contracts
- We show you where to improve
Prefer to talk? Call (770) 425-9898
Request Your Assessment
Tell us a little about your organization and we’ll follow up to schedule a time.